Account, Billing & Subscriptions Help

Manage your Customuse account, plan, and payments — and find the steps for cancelling, refunds, and account deletion.

June 23, 2026

Everything for managing your Customuse account and plan in one place.

Your plan and credits

You can view your current plan, credit usage, and billing details in your account settings. Plans differ in monthly credits and features — upgrade or change your plan there at any time.

Common account tasks

Cancel your subscription — step-by-step here.
Request a refund — how refunds work.
Delete your account — permanently close your account.

Billing questions

For invoices, payment methods, failed charges, or anything billing-related that isn't covered above, email site-admin@customuse.com from your account email so we can verify and help quickly.

Need something else?

See Contact Customuse for all the ways to reach us, or Troubleshooting Common Issues for quick fixes.

More resources

Contact Customuse: How to Reach the Team

The fastest ways to get in touch with Customuse — Discord, email, and our social channels — and which one to use.

Troubleshooting Common Issues in Customuse

Quick fixes for the most common Customuse issues — stuck generations, export problems, sign-in trouble, and credits.

How to Report a Bug in Customuse

What to include in a bug report and where to send it so the Customuse team can reproduce and fix it quickly.

How to Request a Feature in Customuse

How to suggest a new feature or improvement to Customuse, and what makes a request easy to act on.

AI to 3D Game Character With Skins

A full AI character workflow for games, based on a Customuse tutorial covering part extraction, low-poly generation, UV cleanup, texture variants, Blender assembly, rigging, and Unreal Engine handoff.

AI Agents for 3D Game Art

A practical explanation of AI agents for 3D game art, based on Customuse Shorts showing node-based workflows for concept, high-poly generation, retopology, baked normals, and engine handoff.

Customuse vs Meshy: AI 3D Generator vs Workflow Platform

A practical comparison of Customuse and Meshy for AI 3D generation, game assets, workflow control, team production, and exports.

Customuse vs Tripo: Image-to-3D or Full AI 3D Workflow?

Compare Customuse and Tripo across image-to-3D, text-to-3D, game assets, workflow control, collaboration, agents, and production handoff.

AI 3D Tools for Game Assets: Concept to Engine-Ready

A production-focused guide to choosing AI 3D tools for game assets, covering concepts, meshes, retopology, PBR textures, rigging, and engine exports.

Image to 3D Model: From Reference to Usable Asset

Learn how image-to-3D tools work, where they fail, and how to turn a reference image into an asset that can move into a real 3D workflow.

Making Game-Ready 3D Models With AI

A practical AI game-asset workflow based on a Mars rover and alien enemy case study, covering concept generation, multi-view 3D, retopology, texturing, Unity handoff, and final inspection.

Best AI 3D Tools in 2026: Generators to Production

A practical guide to the best AI 3D tools by use case, including model generators, image-to-3D tools, workflow platforms, VFX tools, and game asset pipelines.

Meshy vs Tripo vs Customuse: Which AI 3D Tool Wins?

Compare Meshy, Tripo, and Customuse by generation quality, image-to-3D, text-to-3D, workflow control, game assets, VFX use cases, and production handoff.

Meshy Alternatives: AI 3D Tools for Workflows & VFX

Looking for Meshy alternatives? Compare AI 3D tools by workflow fit, image-to-3D, text-to-3D, game asset creation, VFX use cases, and production readiness.

AI Agents Come to the Nodes Editor

You can now collaborate with AI Agents directly inside the Nodes Editor — chat from a workflow, ask for node edits, and hand off larger tasks with budget controls.

More Reliable 3D Exports & Workflow Previews

Dedicated GLB/FBX export menus, transparent-background rendering, and smoother artifact reuse make getting assets out of Customuse more reliable.

Smarter Media History: Every Output Is Its Own Asset

Generated media is now handled as individual assets — with per-item deletion, dedicated video renditions, and faster history browsing.

Real-Time Workflow Collaboration + Auto Rig

Faster room joining, clearer presence, one-click workflow duplication, and a new Auto Rig node that makes 3D models animation-ready.

A Streamlined 3D Creation Onboarding

A refreshed homepage and onboarding flow guide new creators toward 3D and media workflows faster, with clearer model descriptions.

How to upload Roblox Classic Clothing directly into Roblox from Customuse

Send Roblox Classic Clothing directly into Roblox without leaving the Customuse Editor. This tutorial will help you navigate it. Let's get started!

How to Upload a Shirt in Roblox: a Step-by-Step Guide

Bring your Customuse designs to life in Roblox. Our guide explains how to save, publish, and upload your unique outfits to Roblox, making your avatar stand out.

How to upload a 3D Shirt or Accessory to Roblox: a Step-by-Step Guide

Discover how to share your Roblox Clothes and Accessories from Customuse and use them for your Roblox Avatar. This guide will walk you through each step from saving your design in Customuse to wearing it on your Roblox Avatar.

How to upload a Hat or Mask to Roblox: a Step-by-Step Guide

Discover how to create Hats and Masks in Customuse for Roblox (Rigid Accessories in Roblox lingvo) and how to upload and use them on your Roblox avatar. In this guide you will go through the process from creating a Hat to wearing it on your Roblox Avatar.

How to link your Roblox account to your Customuse account

Link your Roblox account to Customuse to upload and preview designs. Must select an account during linking (most common error). Ensure your Roblox account is set to 13+ years and you have proper permissions for group uploads.

How to Create 3D Assets with Customuse

Create 3D assets in seconds with Customuse AI - no technical skills needed! Transform ideas into game-ready models instantly. Learn the fastest method here.

How to Easily Create and Upload a Roblox Shirt on Your Phone

Easily create and upload a custom Roblox shirt from your phone using the Customuse app! Remix designs, add accessories, and upload directly to Roblox. Follow this quick guide to design and sell your shirt in just minutes!

Delete your account

Learn how to delete your account from Customuse

Request a refund

How to request a refund if you have purchased Customuse Pro by mistake

Cancel your subscription

Looking to leave Customuse? Learn how to cancel your subscription.