Contact Customuse: How to Reach the Team

The fastest ways to get in touch with Customuse — Discord, email, and our social channels — and which one to use.

June 23, 2026

Need a hand, have a question, or want to share feedback? Here are the best ways to reach us.

Join our Discord (fastest)

For day-to-day questions, quick help, and chatting with the community and team, our Discord is the fastest channel: discord.com/invite/customuse. It's the best place to ask "how do I…", report something that looks off, or share what you're building.

Email us

For account, billing, partnership, or press matters, email site-admin@customuse.com. Include your account email and as much detail as you can so we can help on the first reply.

Follow along

We post updates, tutorials, and creations across our channels:

Which channel should I use?

Quick help or a question → Discord.
Account, billing, refunds, or privacy → email, so we can verify your account.
A bug → see How to Report a Bug.
An idea → see How to Request a Feature.

More resources

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Account, Billing & Subscriptions Help

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How to Request a Feature in Customuse

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Best AI 3D Tools in 2026: Generators to Production

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Meshy vs Tripo vs Customuse: Which AI 3D Tool Wins?

Compare Meshy, Tripo, and Customuse by generation quality, image-to-3D, text-to-3D, workflow control, game assets, VFX use cases, and production handoff.

Meshy Alternatives: AI 3D Tools for Workflows & VFX

Looking for Meshy alternatives? Compare AI 3D tools by workflow fit, image-to-3D, text-to-3D, game asset creation, VFX use cases, and production readiness.

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More Reliable 3D Exports & Workflow Previews

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Smarter Media History: Every Output Is Its Own Asset

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A Streamlined 3D Creation Onboarding

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Send Roblox Classic Clothing directly into Roblox without leaving the Customuse Editor. This tutorial will help you navigate it. Let's get started!

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How to upload a Hat or Mask to Roblox: a Step-by-Step Guide

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How to Easily Create and Upload a Roblox Shirt on Your Phone

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Delete your account

Learn how to delete your account from Customuse

Request a refund

How to request a refund if you have purchased Customuse Pro by mistake

Cancel your subscription

Looking to leave Customuse? Learn how to cancel your subscription.