Business Terms of Service

Customuse Business Terms of Service

Last updated 19 June 2026

Introduction

These Business Terms of Service (the "Business Terms") apply when a company, organisation, brand, agency, educational institution or other legal entity uses Customuse, or when a person uses Customuse on behalf of such an entity, or when a user purchases or uses a Customuse business, team, enterprise or similar commercial plan.

Customuse is a media creation and creator platform that helps users create, edit, remix, generate, publish and export visual media and digital assets using online tools, templates, artificial intelligence features and related services.

Customuse Ltd ("Customuse", "we", "us" and "our") is a company registered in England and Wales with company number 13102363. Our registered office is Harley Building, 77 New Cavendish St, London, United Kingdom, W1W 6XB. You can contact us at contact@customuse.com.

By using the Services for business purposes, creating or joining a business account, accepting an order form, or purchasing a business plan, you agree to these Business Terms on behalf of the relevant customer ("Customer", "you" and "your"). You represent that you have authority to bind that Customer.

If you use the Services as an individual consumer, the Consumer Terms of Service apply. If there is a conflict between these Business Terms, the Consumer Terms, an order form or a written enterprise agreement signed by both parties, the following order of priority applies: (1) signed enterprise agreement; (2) order form; (3) these Business Terms; (4) Consumer Terms.

1. Definitions

"Account Owner" means the person or entity that creates, purchases or controls a business account or workspace.

"Business Customer Data" means Customer's Inputs, Outputs, User Content, account data, workspace data and other content or information submitted to or generated through the Services by Customer or its users. Business Customer Data excludes Feedback, aggregated or de-identified analytics, and Customuse IP.

"Input" means text prompts, images, videos, audio, files, designs, reference materials, data, instructions or other content provided to the Services.

"Output" means content generated, modified or returned by the Services in response to an Input.

"Services" means customuse.com, its subdomains, mobile apps, browser-based tools, AI tools, templates, media libraries, export features, business features and related products or services that link to these Business Terms.

"User" means any employee, contractor, representative, client, collaborator or other individual invited to or using Customer's business account, workspace or subscription.

"User Content" means any Input, Output or other content uploaded, created, published, shared, stored, generated or otherwise provided through the Services.

2. Business Accounts and Authority

Customer is responsible for all activity under its business account, workspace, subscription and Users, except to the extent caused by Customuse's breach of these Business Terms.

The Account Owner is responsible for:

inviting, removing and managing Users;
assigning roles, permissions and access levels;
ensuring Users comply with these Business Terms;
maintaining accurate billing and account information;
paying all fees;
deciding who may access, export, delete or manage Business Customer Data; and
notifying Users that the Account Owner may access, monitor, use, export, restrict or delete content and activity associated with the business account.

Users must use individual login credentials unless Customuse expressly permits another method. Customer must keep credentials secure and must promptly notify Customuse of suspected unauthorised access.

3. Access to the Services

Subject to these Business Terms and payment of applicable fees, Customuse grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription term for Customer's internal business purposes and for creating, editing, exporting, publishing and commercially using Outputs as permitted by these Business Terms.

Customer must not exceed plan limits, seat limits, usage limits, rate limits or other restrictions stated at checkout, in the product, in an order form or in written notices from Customuse.

Customuse may update, improve, change, suspend or discontinue parts of the Services. We will use reasonable efforts to notify Customer before material changes that adversely affect a paid business subscription, except where changes are needed for security, legal, safety, compliance or urgent operational reasons.

4. AI Features, Inputs and Outputs

The Services may include artificial intelligence and machine-learning features that process Inputs and generate Outputs.

Customer retains all rights it has in Business Customer Data. Customuse does not claim ownership of Customer's Inputs or Outputs.

Subject to these Business Terms, Customer may use, reproduce, modify, publish, distribute, display, perform, sell, license and create derivative works from Outputs for lawful business and commercial purposes, without additional payment to Customuse, unless a feature, plan, template, asset, third-party term, order form or notice says otherwise.

Customer represents and warrants that:

it has all rights, permissions and consents needed to provide Inputs and Business Customer Data to the Services;
Business Customer Data does not infringe, misappropriate or violate third-party rights;
its use of Outputs will comply with applicable law, third-party rights and platform rules; and
it will not use the Services or Outputs in a prohibited manner under these Business Terms.

AI Outputs may not be unique. Similar or identical Outputs may be generated for other users. Outputs may contain errors, may be inaccurate, may not be suitable for Customer's intended purpose, may not be protectable by copyright or other intellectual property rights, and may require human review before use.

Customuse does not guarantee that Outputs are accurate, original, non-infringing, suitable for commercial use, accepted by any third-party platform, compliant with advertising or consumer law, or free from third-party rights.

Customer is responsible for reviewing Outputs before use, especially before using Outputs in advertising, products, client work, regulated contexts, public campaigns, marketplace submissions or other commercial settings.

5. No Training on Business Customer Data

Customuse will not use Business Customer Data to train Customuse generative AI models.

Customuse will not authorise third-party AI providers processing Business Customer Data on Customuse's behalf to train their general models on Business Customer Data.

Customuse may use Business Customer Data only as necessary to:

provide, maintain, secure and support the Services;
generate, edit, store, display, export, publish or share content at Customer's or a User's request;
administer the business account, workspace, subscription, billing and support;
detect, prevent and investigate fraud, security incidents, abuse and illegal activity;
moderate content and enforce these Business Terms;
comply with law, legal process and regulatory requests;
debug the Services and resolve support requests;
perform usage analytics for Customer or for Customuse's internal operations; and
create and use aggregated or de-identified analytics that do not identify Customer, Users or Business Customer Data.

Customer may expressly opt in to training, model improvement, beta features or research uses through a separate written agreement, product setting or feature notice. No opt-in will be implied from general use of the Services.

6. Licence to Business Customer Data

Customer grants Customuse a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, process, reproduce, display, adapt, modify, publish, distribute and otherwise use Business Customer Data only to the extent necessary for the purposes described in these Business Terms.

This licence includes enabling downloads, exports, previews, collaboration, workspace administration, sharing, publishing, moderation, technical support, backups, legal compliance and security.

If Customer or its Users publish, share or make Business Customer Data available to third parties or other users through the Services, Customer authorises Customuse to make that content available according to the selected settings and feature behaviour.

Unless otherwise agreed in writing between Customer and its Users, content created by Users through Customer's business account is controlled by Customer, and Customer may access, export, modify, restrict or delete it.

7. Customuse IP and Restrictions

Customuse and its licensors own the Services, including software, interfaces, templates, systems, models, workflows, brand assets, trademarks, documentation, technology and related intellectual property.

Customer must not, and must not permit Users or third parties to:

reverse engineer, decompile, disassemble or attempt to discover source code, model weights, prompts, system instructions, security mechanisms or underlying ideas of the Services, except to the extent this restriction is prohibited by law;
scrape, crawl, bulk download, harvest, mine or extract data from the Services except as expressly permitted by Customuse;
use the Services, Outputs or data from the Services to develop, train, fine-tune or improve a competing model, dataset, platform or service without Customuse's written permission;
bypass usage limits, access controls, moderation systems, rate limits, paywalls or security measures;
interfere with, overload, damage or disrupt the Services or related infrastructure;
introduce malware, vulnerabilities, spyware, worms, logic bombs or harmful code;
use Customuse IP, non-public product information or confidential information to create a copycat service; or
copy, resell, sublicense or make the Services available as a standalone service bureau, managed service or white-label platform unless expressly authorised in writing.

For clarity, these Business Terms do not restrict Customer from independently developing products, services, models or tools that compete with Customuse, provided Customer does not misuse the Services, Customuse IP, confidential information, non-public product information or data obtained from the Services.

8. Acceptable Use

Customer and Users must use the Services lawfully and responsibly. They must not:

breach applicable law or regulation;
infringe, misappropriate or violate intellectual property, privacy, publicity, confidentiality or other rights;
upload, generate, publish or share content that is unlawful, defamatory, hateful, discriminatory, harassing, threatening, deceptive, obscene, sexually explicit, exploitative of minors, abusive or otherwise harmful;
create or distribute non-consensual intimate content, impersonation content, misleading synthetic media or deepfakes without clear permission and appropriate disclosure;
mislead, defraud, phish, spam, manipulate, exploit or harm anyone;
use the Services for high-risk, unlawful, regulated or safety-critical decisions without appropriate human review and legal compliance;
use the Services to generate content that violates third-party platform rules or advertising standards;
access, use, export, re-export, download or provide the Services, Outputs or related technology in breach of applicable export control, sanctions or trade control laws, including UK, United States, European Union or United Nations sanctions where applicable; or
attempt to hide or misrepresent the origin of synthetic media where disclosure is required by law, platform rules or context.

Customuse may remove content, restrict features, suspend accounts or terminate access where we reasonably believe this section has been breached or where necessary to protect users, third parties, Customuse or the Services.

Customuse uses automated systems and human review to help detect, prevent, moderate and respond to harmful, illegal, infringing or policy-breaking content and activity. Customer and Users may report content through available in-product reporting tools or by contacting content@customuse.com with enough information for Customuse to locate and review the content.

Customuse may prioritise reports and moderation decisions based on the apparent severity, illegality, user risk, repeat behaviour and the information available. If Customuse removes content or restricts an account and Customer believes Customuse made a mistake, Customer may contact content@customuse.com and request a review. Customuse may withhold detailed reasons where disclosure could create legal, safety, security, fraud-prevention or abuse-prevention risks.

9. Third-Party Content, Platforms and Providers

The Services may include templates, stock media, sample assets, third-party content or content created by other users. Customer's right to use that content may be limited by labels, plan restrictions, feature notices, platform requirements or additional terms.

If content is labelled for personal use only, Customer must not use it commercially. If content is labelled for commercial use, Customer may use it commercially in accordance with these Business Terms and any applicable additional terms.

Third-party platforms may reject or remove content, impose technical requirements, change their rules or apply their own fees and terms. Customuse is not responsible for a third-party platform's decision to accept, reject, remove, monetise, demonetise or otherwise restrict Customer content.

Some features may use third-party AI providers, hosting providers, payment processors, app stores or integrations. Customer's use of those features may be subject to additional terms. Customuse is not responsible for third-party services except to the extent required by applicable law or expressly stated in a signed written agreement.

If Customer or any User downloads, accesses or uses a Customuse mobile app through the Apple App Store, Schedule 2 of the Consumer Terms of Service is incorporated into these Business Terms for that app use, solely to satisfy Apple App Store end-user licence requirements. Apple and Apple's subsidiaries are third-party beneficiaries of that schedule and may enforce it against the relevant User.

10. Fees, Billing and Auto-Renewal

Customer must pay all fees stated at checkout, in the product, in an order form or in another written agreement.

Unless stated otherwise, subscriptions automatically renew for successive periods of the same length unless cancelled before renewal. Customer may cancel through account settings, through the relevant app store or by any other method stated in the order form.

For self-serve subscriptions purchased directly from Customuse through our website, Customer may request a refund within 14 days after payment by following Customuse's published refund process or contacting contact@customuse.com. Customuse may deny refund requests where it reasonably believes there has been misuse, abuse, fraud, repeated refund requests or breach of these Business Terms. Except where required by law, expressly stated in an order form or covered by this 14-day web subscription refund policy, fees are non-refundable and cancellation stops future renewals but does not entitle Customer to a refund or credit for unused time, unused seats, unused credits or partial billing periods.

Customer authorises Customuse and its payment processors to charge the applicable payment method for all fees, renewals, taxes and usage charges. Customer must keep billing information accurate and up to date.

Fees are exclusive of VAT, sales tax, withholding tax, duties and similar taxes unless stated otherwise. Customer is responsible for all taxes associated with its purchase and use of the Services, except taxes based on Customuse's net income.

Customuse may change prices, plan features or limits. For existing paid business subscriptions, changes will apply at renewal or at a later date stated in the notice, unless the change is in Customer's favour or required for legal, security or urgent operational reasons.

11. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood to be confidential ("Confidential Information").

The receiving party must use Confidential Information only to perform or receive the Services, must protect it using reasonable care and must not disclose it except to employees, contractors, advisers, affiliates and subprocessors who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that is publicly available without breach, already known without restriction, independently developed without using Confidential Information or lawfully received from a third party without restriction.

The receiving party may disclose Confidential Information where required by law, court order or regulator, provided it gives reasonable notice where lawful.

12. Data Protection and Security

Each party must comply with applicable data protection laws. Customuse may act as controller for account, billing, support, product analytics, security and service administration data, and may act as processor where Customer provides personal data in Business Customer Data and determines the purposes and means of that processing.

Where Customuse processes personal data on behalf of Customer as processor and data protection law requires processor terms, the parties will enter into a written data processing agreement or another written agreement containing required processor terms. Until that agreement is in place, Customer must not submit special category data, regulated personal data or personal data that requires processor terms beyond these Business Terms. Customer may request data protection, security and subprocessor information from privacy@customuse.com.

Customuse will maintain reasonable technical and organisational measures designed to protect Business Customer Data against unauthorised access, loss, misuse and alteration.

Customer is responsible for configuring account settings, access permissions, exports, sharing settings and integrations in a manner appropriate to Customer's legal and security requirements.

13. Support and Service Levels

Customuse will provide support according to the applicable plan, order form or support documentation. Unless expressly agreed in a signed writing, Customuse does not provide service-level commitments, uptime guarantees, credits or dedicated support.

14. Copyright and Intellectual Property Complaints

If Customer believes content on the Services infringes its rights, Customer should contact content@customuse.com and provide:

contact details;
identification of the work or rights claimed to be infringed;
identification of the allegedly infringing content and enough information to locate it;
a good faith statement that the complained-of use is not authorised by the rights holder, its agent or the law;
a statement that the information is accurate and that the sender is authorised to act; and
any other information reasonably requested by Customuse.

Customuse may remove or restrict access to content, notify the relevant user, request further information, restore content where appropriate and suspend or terminate repeat infringers. Where the Digital Millennium Copyright Act or another notice-and-takedown law applies, Customuse may process notices and counter-notices in accordance with that law.

15. Suspension and Termination

Customer may cancel its subscription as described in section 10. Termination or cancellation does not relieve Customer of fees already due.

Customuse may suspend or terminate Customer's or any User's access if:

Customer or a User breaches these Business Terms;
payment is overdue or cannot be processed;
Customuse reasonably believes use of the Services creates a legal, security, safety, fraud, abuse or reputational risk;
Customuse is required to do so by law, regulator, court order or platform provider; or
Customuse discontinues the Services or a material part of them.

Where practical, Customuse will give notice before suspension or termination. In urgent cases, Customuse may act immediately and provide notice afterwards where lawful and reasonable.

Upon termination, Customer and Users must stop using the Services. Customuse may delete or disable access to Business Customer Data after a reasonable period, subject to legal, security, backup and operational retention. Customer should export Business Customer Data it wants to keep before termination.

Sections that by their nature should survive termination will survive, including sections on intellectual property, Business Customer Data licences, no training, confidentiality, data protection, payments due, liability, indemnity, governing law and miscellaneous provisions.

16. Warranties and Disclaimers

Each party represents that it has authority to enter into these Business Terms.

Customer represents and warrants that Business Customer Data and Customer's use of the Services and Outputs will comply with applicable law, third-party rights, platform rules and these Business Terms.

The Services and Outputs are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Customuse excludes all implied warranties, conditions and terms, including merchantability, satisfactory quality, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

Customuse does not guarantee that Outputs are accurate, original, non-infringing, commercially suitable, accepted by third-party platforms, compliant with Customer's legal obligations, free from defects or suitable for Customer's intended purpose.

17. Liability

Nothing in these Business Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, breach of confidentiality, breach of data protection obligations where liability cannot be limited by law, or any other liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, neither party will be liable for indirect, consequential, special, punitive or exemplary loss or damage, loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, business interruption, loss of anticipated savings or loss or corruption of data.

Subject to the first paragraph of this section, Customuse's total aggregate liability arising out of or in connection with these Business Terms or the Services will not exceed the greater of: (a) the fees paid or payable by Customer to Customuse for the Services in the 12 months before the event giving rise to the claim; and (b) GBP 100.

18. Indemnity

Customer will indemnify and hold harmless Customuse, its affiliates, officers, directors, employees, contractors and agents from and against claims, losses, liabilities, damages, costs and expenses, including reasonable legal fees, arising from or related to:

Business Customer Data;
Customer's or Users' use of the Services or Outputs;
breach of these Business Terms by Customer or Users;
breach of applicable law by Customer or Users;
infringement, misappropriation or violation of third-party rights by Business Customer Data or Customer's use of Outputs; or
Customer's products, services, campaigns, client work, marketplace submissions or commercial exploitation of Outputs.

Customuse will promptly notify Customer of a claim for which it seeks indemnity, allow Customer reasonable control of the defence and settlement, and provide reasonable cooperation. Customer must not settle any claim in a way that imposes liability or obligations on Customuse without Customuse's written consent.

19. Feedback

Customer and Users may provide ideas, comments, suggestions or feedback about the Services ("Feedback"). Feedback is voluntary and non-confidential. Customuse may use Feedback without restriction or compensation, provided that Customuse will not treat Business Customer Data as Feedback unless Customer expressly asks Customuse to do so.

20. Changes to These Business Terms

Customuse may update these Business Terms from time to time. If Customuse makes a material change that adversely affects Customer, Customuse will give reasonable notice, for example by email, in-product notice or posting on its website. Changes may take effect immediately where they are in Customer's favour or where needed for legal, security, safety or urgent operational reasons.

If Customer does not agree to updated Business Terms, Customer must stop using the Services and cancel any subscription. Continued use of the Services after updated Business Terms take effect means Customer accepts the updated Business Terms.

21. Notices

Customer may contact Customuse at contact@customuse.com. Customuse may contact Customer using the email address associated with the business account, billing account or order form, or through in-product notices.

Notices by email will be treated as received on the earlier of actual receipt and two United Kingdom business days after sending, unless the sender receives a bounce-back or delivery failure notice.

Communications between the parties will be in English.

22. Miscellaneous

Customer may not assign or transfer its rights or obligations under these Business Terms without Customuse's written permission. Customuse may assign, transfer or delegate its rights and obligations where this does not materially reduce Customer's rights under these Business Terms.

If any part of these Business Terms is found to be invalid or unenforceable, the rest of the Business Terms will remain in force.

No failure or delay by either party to enforce a right will waive that right.

These Business Terms, together with any applicable order form or signed enterprise agreement, are the entire agreement between the parties about the Services and supersede prior discussions, understandings and agreements about the same subject matter.

Nothing in these Business Terms creates a partnership, agency, employment, franchise or joint venture between the parties.

A person who is not a party to these Business Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except where these Business Terms expressly say otherwise.

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control.

23. Governing Law and Courts

These Business Terms, their subject matter and formation, and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with these Business Terms, the Services or any non-contractual obligations arising from them.