Request a refund

Hi there! Thank you for using Customuse. We strive to provide you with the best possible experience and are committed to ensuring your satisfaction. In the event that you are not completely satisfied with your purchase, we have established the following refund policy.

Refund eligibility

Subscription Pro Plans: If you have purchased a subscription Pro plan, you may be eligible for a refund within the first 14 days following your payment.

Check our most recent Terms of Service for the most up-to-date information on refund eligibility.

Important notes

1. We reserve the right to deny refund requests if there is evidence of misuse, abuse, or a violation of our terms and conditions.

2. Refunds may take several business days to appear in your account, depending on your financial institution or payment method.

3. We may update this refund policy from time to time. Please review this policy and our Terms of Service periodically for any updates.

How to request a refund

The process for requesting a refund varies, depending on which platform you used to subscribe. In this article we will go through all options:

• Subscriptions purchased on iOS App Store

• Subscriptions purchased on Google Play Store

• Subscriptions purchased on our Web App

App Store

If you subscribed from the App Store, please select the following link and follow the instructions. Apple will issue the refund.

Request refund from App Store.

Your subscription is tied to the App Store account you used to purchase Customuse Pro.

Customuse support cannot help you with App Store refunds.

Google Play Store

If you subscribed from the Google Play Store, please select the following link and follow the instructions. Google will issue the refund.

Request refund from Google Play Store.

If your request is successful, you should receive a payment within 2 weeks. If you do not receive your payment, contact Google Play Store support for assistance.

Customuse support cannot help you with Google Play Store refunds.

Web App

If you subscribed from the Web App (desktop), please contact us to request the refund. Please provide the following information to speed up the processing:

1. List of the charges by date and amount

2. The email associated with your Customuse account

3. Billing name

4. The last 4 digits of the card charged

5. PayPal account email address

6. Any attachments must be in .jpg or .png format to be viewed

If your request is successful, you should receive a payment within 2 weeks.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our Support Team.

We are here to assist you and appreciate your feedback, which helps us improve our app and services.

We can't guarantee a refund, but our team will take the time to understand your situation and try to help you. We will get back to you within a few days.

If your refund request was successful and you are waiting for the money to be paid, please wait at least 10 days. Our customer support team cannot help with tracking the payment during this time period.